Refund policy

Due to the nature of our business, we do not accept returns or exchanges on trading cards (singles, packs, or boxes) or memorabilia items with a Certificate of Authenticity.

We have a 14-day refund or exchange policy on items which are not trading cards or memorabilia items, which means you have 14 calendar days after receiving your item to request a return or exchange.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cardiacs@thecardiacs.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cardiacs@thecardiacs.com.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Trading cards (singles, packs, or boxes), memorabilia items with Certificate of Authenticity, sale items & gift card sale are final & not eligible for refund or exchange. Please get in touch with us at cardiacs@thecardiacs.com if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  Trading cards (singles, packs, or boxes), memorabilia items with Certificate of Authenticity, sale items & gift card sales are final & not eligible for refund or exchange. There will be a small restocking fee charged for returns.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.